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Patient-Centred Health Care

Patient-centred health care in primary care: an overview
Preface
Background
What we mean by 'person-centred health care'
 - Central principles
 - Related and enabling
   principles
How do we enhance our person-centred focus in primary care?
 - Organise the delivery of
   services around patient
   preferences
 - Hearing and answering
   patients’ concerns
 -
Case studies: ask about
   the person’s own
   concerns
 - Provide information in a
   manner appropriate for the
   person
 - Tailor management through
   shared decision-making  
 - Case study: acknowledge
   the person’s perspective
 - Patient-centred health
   outcome measures
 - Develop teamwork with
   other services
 - Offer referral to self-
    management programs Conclusion
Acknowledgements
References
Content created June 2007
Content updated June 2007


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NextBackPreface

The concept of ‘person-centred’ or ‘patient-centred’ health care is increasingly acknowledged by health professionals as an important focus, particularly in the care of people with long-term conditions. Some will now be familiar with the use of this term as short-hand for a set of principles to guide the planning and delivery of health care, while others may be unfamiliar with the language but nevertheless agree with the longstanding move towards health care that aligns with both medical evidence and what is appropriate for the individual.

This discussion paper deals with some of the practical ways in which primary care services including general practice, allied health services and community pharmacy can incorporate principles of patient-centred care. It has been produced following the National Asthma Council Australia’s Patient-Centred Health Care Workshop, held 25–27 November 2005 and funded by Pfizer Australia and the Australian Government Department of Health and Ageing. It draws on the workshop report: Patient- Centred Health Care Workshop November 2005 – Report of Proceedings, available on the National Asthma Council Australia website.

As well as exploring how the health system might be adapted to better suit the needs of patients at the levels of policy, funding and infrastructure, participants recognised that all health professionals can and should ensure that their own practices are responsive to patients’ needs. The workshop acknowledged that many GPs, practice nurses and other primary care health professionals are already working in accordance with these principles.

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